Refunds & Cancellations

Orders can be cancelled free of charge until they are dispatched, which is usually within two working days. Reply to your order confirmation email, or contact mithilathekua@gmail.com or WhatsApp +91 75310 44556 with your order number. We refund the full amount including any delivery charge.

Once a parcel has left us it cannot be cancelled, because it is perishable food already in transit. You may refuse the delivery; once the parcel is returned to us and inspected, we refund the item value. The delivery charge is not refunded on refused deliveries.

For hygiene and food-safety reasons we cannot accept change-of-mind returns of edible products, and we cannot resell a pack that has left our control. This does not affect your rights where the product is defective, damaged, spoiled, wrongly supplied or not delivered.

We replace the order or refund you in full if:

• the pack arrives damaged, leaking or with a broken seal;
• the contents are spoiled, stale or past the best-before date on arrival;
• you received the wrong product, the wrong pack size, or an incomplete order;
• the parcel is lost in transit or never delivered;
• we cancelled the order ourselves, or could not fulfil it.

You choose the replacement or the refund — we do not decide that for you.

• Contact mithilathekua@gmail.com or WhatsApp +91 75310 44556 within 48 hours of delivery so we can trace the batch and take it up with the courier.
• Send your order number and photographs of the outer parcel, the pack, and the contents. Please keep the packaging until the claim is settled.
• We acknowledge within 48 hours and tell you our decision, with reasons, within seven working days. We do not ask you to return spoiled food.

• Refunds are issued to the original payment method through Razorpay. We cannot refund to a different account, a wallet or as cash.
• We initiate the refund within two working days of approving the claim. It then typically appears in 5–7 working days, depending on your bank or card issuer. UPI refunds are usually faster.
• Once initiated, the timing is with your bank. We will give you the Razorpay refund reference so you can follow it up if needed.

If a payment fails, no order is created and any amount debited is reversed automatically by your bank, normally within 5–7 working days. If you were charged twice for one order, contact us with both references and we will refund the duplicate in full.

• the claim is raised well beyond 48 hours after delivery and the condition cannot be verified;
• the product was stored contrary to the instructions on the pack, or consumed beyond the best-before date or more than 30 days after opening;
• delivery failed because the address or phone number given was incorrect or incomplete, or nobody was available across repeated attempts;
• the pack was substantially consumed before the issue was reported.

If we decline, we tell you why in writing, and you can escalate to our grievance officer below.

See our Shipping & Delivery Policy for dispatch and delivery times, and our Terms & Conditions for the full terms of sale.