Shipping & Delivery

We deliver across India to serviceable PIN codes. We do not ship internationally at present. If your PIN code cannot be served by our courier partners, we will contact you and refund the order in full.

Everything is made in small batches, so we pack after your order is confirmed and dispatch within 2 working days. Orders placed on Sundays and public holidays are processed on the next working day. During Chhath and other festival peaks, dispatch can take an extra day or two — we will tell you if that applies to your order.

• Metro cities: typically 3–5 working days after dispatch.
• Other cities and towns: typically 5–8 working days after dispatch.
• Remote and hill regions: may take longer, depending on the courier.

These are estimates from our courier partners, not guarantees. The best-before period on the pack is six months, so transit time does not affect freshness.

• Free on every order, whatever the size.
• The charge is calculated on the order subtotal (before any online-payment discount) and shown to you before you place the order. There are no hidden handling or packing fees, and no extra charge for cash on delivery.

You receive an email when your order is confirmed, with a link to your order page. We update that page as the order is packed, shipped and delivered, and add the courier tracking reference when the courier provides one. Keep your order number handy for any enquiry.

Products are sealed in food-grade pouches and cushioned inside an outer carton. Thekua is crisp, so occasional small crumbs at the bottom of the pouch are normal in transit and are not a defect. A broken seal, a crushed pack or spoiled contents are — see our Refunds & Cancellations Policy.

• Please check your address, PIN code and phone number before paying. We dispatch to the address given at checkout and cannot change it once the parcel has left us.
• Couriers normally attempt delivery up to three times and may call before arriving. Please keep your phone reachable.
• If delivery fails because the address was wrong or incomplete, or nobody was available across all attempts, the parcel returns to us. We refund the item value once it is back with us and inspected; the delivery charge is not refunded in that case.

Please check the parcel when it arrives. If the outer carton is wet, crushed or open, photograph it before opening and contact us within 48 hours at mithilathekua@gmail.com or WhatsApp +91 75310 44556.

Courier disruption, extreme weather, strikes, public holidays, local restrictions and similar events can delay a parcel. We will keep you informed and follow it up with the courier, but we cannot be held liable for delays caused by events outside our reasonable control.